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AustraliaHow to Cancel ShortMax (iPhone, Android, Refunds)
To cancel ShortMax, open Settings → your name → Subscriptions on iPhone, or Google Play → Subscriptions on Android, then select ShortMax and cancel. Use the account shown on the receipt. Deleting the app does not cancel a subscription. VIP is the recurring plan that unlocks episodes for a set period. Coins are one-off purchases that unlock single episodes. Canceling VIP does not refund them. Apple's instructions and Google's instructions are the sources for these paths, checked 2026-09-28.
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AI host To cancel ShortMax, open Settings → your name → Subscriptions on iPhone, or Google Play → Subscriptions on Android, then select ShortMax and cancel. Use the account shown on the receipt. Deleting the app does not cancel a subscription. VIP is the recurring plan that unlocks episodes for a set period. Coins are one-off purchases that unlock single episodes. Canceling VIP does not refund them. Apple's instructions and Google's instructions are the sources for these paths, checked 2026-09-28.
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How do you cancel ShortMax on iPhone?
If Apple billed you, the plan lives in your Apple Account. Some app descriptions still mention the older “iTunes & App Store” menu. Apple's current path is shorter.
| Step | Action | What to check |
|---|---|---|
| 1 | Open Settings and tap your name. | Use the Apple Account named on the receipt. |
| 2 | Tap Subscriptions. | Find ShortMax in the list. |
| 3 | Tap ShortMax, then Cancel Subscription. | Scroll if the button is below the plan details. |
| 4 | Read the resulting status. | Apple says a missing Cancel button or red expiration message means it is already canceled. |
These steps come from Apple Support. Take a screenshot of the expiration date for your records.
On a free trial, Apple says to cancel at least 24 hours before it ends if you do not want it to renew. Read the trial terms in your account. The store listing may show different offers to different users.
How do you cancel ShortMax on Android?
If Google Play billed you, open Google Play's subscriptions page while signed in to the paying Google Account. Select ShortMax, tap Cancel subscription, and follow the prompts. Canceling stops the next renewal. Google says the subscription keeps working for the period you already paid for. Its support page also says uninstalling the app has no effect on billing.
| If you see... | Next move |
|---|---|
| ShortMax in Google Play subscriptions | Open it and cancel there. |
| No matching subscription | Switch Google Accounts and check each account's subscriptions. |
| A receipt from Apple | Use the iPhone path above, even if you now watch on Android. |
| A charge from another biller | Contact the company named on the receipt or card statement for its cancellation path. |
Apple says a subscription missing from your Apple receipts may have been bought from another company. The public ShortMax listing does not confirm a web-billing path, so do not guess at a button inside the app. Keep the receipt and ask the named biller to confirm the renewal has stopped.
What happens to remaining VIP time and coins?
On Google Play, paid access lasts through the current billing period after you cancel, according to Google's subscription guidance. On iPhone, read the expiration date that Apple displays after cancellation. Coins are separate in-app purchases. The public listing does not say whether every unused ShortMax coin survives cancellation. Confirm your balance and the coin terms with ShortMax before you delete the account.
| Item | What cancellation does | What to verify |
|---|---|---|
| Recurring VIP | Stops the next store renewal when canceled correctly. | Expiration date in the billing account. |
| Current paid access | Google says it remains for the paid period. | Exact end date for your purchase. |
| Unused coins | Not established by the store cancellation rules. | App-specific coin terms and account balance. |
| Past charge | Not automatically refunded. | Separate refund eligibility. |
How do you ask for a refund?
The ShortMax refund route depends on who took the payment. A cancel confirmation is not a refund.
| Receipt says | Request route | Source |
|---|---|---|
| Apple | Sign in at reportaproblem.apple.com, choose I'd like to → Request a refund, select the charge, then submit. | Apple Support |
| Google Play | Use Google's refund request guidance. Google says a request within 48 hours may be eligible, depending on the purchase. After that, contact the developer. | Google Play Help |
| Another company | Send the receipt and request to the merchant named on it. | Apple's billing identification guidance |
For a payment problem, record the order number, charge date, amount, account email, device, and a short description. Never send a password or one-time sign-in code. If you need the app's contact route, ShortMax customer service lists the verified email and phone, or use its current US App Store listing or Google Play listing.
Why does ShortMax still appear to be charging you?
Compare the next renewal date with the time you canceled. Then find the exact merchant name on your card statement. Apple recommends searching email for “receipt from Apple” and checking which Apple Account appears on it. If a family member's account appears, that person must cancel the subscription in their account. Google asks you to switch accounts when a subscription cannot be found. A pending authorization or a separate coin purchase can look like a renewal. Compare the transaction's label and date before you open a support case.
For the full cross-app checklist, see cancel a short-drama subscription. The ShortMax guide explains the app, and the ShortMax price page helps identify the plan on your receipt. If you want to keep watching without a renewal, see free short-drama routes.