How do I contact ShortMax?

Email shorttv.service@shorttv.live, the support address on the ShortMax store listing, or any in-app feedback route your app version shows. Include your order ID and account email, and keep the purchase receipt handy.

Should I cancel before asking for a refund?

Yes, if you want to stop future billing. Canceling and requesting a refund are separate actions.

Will Apple or Google refund me if the developer does not reply?

You can request a store refund if that store billed you. Eligibility depends on the store policy and your purchase.

Should I include my password in a support ticket?

No. Include the order ID and account email, but never a password or sign-in code.

ShortMax Customer Service and Refunds

Which ShortMax contact routes are verified?

The US Google Play listing or US App Store listing publishes shorttv.service@shorttv.live, checked 2026-09-28. Contact addresses can change, so check the live listing before you send. In-app menus also change by version. Use the Help, Feedback or Contact option your app shows. Do not use a phone number from a search result unless the app or its developer lists it too.

Route	Best for	Check first
In-app Help or Feedback	Playback, missing coins, account access	Current menu name in your app version.
Store-listed support contact	A written record of a billing or content problem	The current developer contact on the listing.
Apple refund portal	A purchase billed by Apple	The Apple receipt and Apple Account.
Google Play refund flow	A purchase billed by Google	The Google order ID and paying Google Account.

An app's social profile may take direct messages. That can work for a general question. It is a poor place for purchase documents or account details. Keep billing requests in the app's support channel or the store's signed-in refund flow.

What should your support request say?

Send a short, specific report. Name the issue and, if relevant, the title and episode. Say when it happened, what you expected and what appeared instead. For a paid issue, include the store order number, amount, charge date, device type and the email on the ShortMax account. A screenshot of the error or transaction can help. Cover any unrelated card details before attaching it.

Include	Example of the detail needed
Purchase identifier	Apple or Google order number from the receipt.
Transaction	Date, amount and currency shown on the receipt.
Account	Email used in the app and store, if different.
Problem	Renewal after cancellation, missing VIP, missing coins or playback failure.
Requested fix	Restore access, correct the balance, or explain a charge.

Stick to the facts. If you want a refund, say whether you have already canceled renewal. Do not email a password, sign-in code, full card number or identity document. Save a copy of your message and any reply. That gives you a record if the store later asks what you tried.

Does ShortMax have a phone number or live chat?

The US Google Play listing gives a phone number, +85244594769, under App support (checked October 3, 2026). No live chat was listed. Use the in-app route or email first, so your billing problem is on record in writing. The US App Store listing names the seller as SHORTTV LIMITED and gives two routes: the email above, and the in-app path Profile, then Feedback. The ShortMax website home page showed no phone, chat or mailing address, only navigation, a download link and show titles.

Route	Listed by	Phone or chat?
shorttv.service@shorttv.live	App Store listing	Email only
Profile, then Feedback	App Store listing	In-app message
+85244594769	Google Play listing, App support	Phone, after email or in-app support
shorttv.live home page	ShortMax website	No contact details shown

Any other "ShortMax customer service number", or a "24/7 chat", from a search ad does not come from these sources. Do not call it or share your card or login with it. Use the in-app Feedback route when the problem is tied to your account, because it is sent from your signed-in profile.

How do you stop billing while waiting for a reply?

Use Apple's current subscription steps if your receipt is from Apple: Settings → your name → Subscriptions → ShortMax → Cancel Subscription. For Google Play, open Subscriptions, choose ShortMax, tap Cancel subscription and follow the prompts. Google's help page says deleting the app does not cancel the plan. A support ticket is not proof of cancellation either. Check the account for a canceled status or expiration date.

If you do not see ShortMax, check the account named on the receipt. Apple says Family Sharing purchases may appear under a family member's Apple Account, and only that account holder can cancel the subscription. Google advises checking other signed-in Google Accounts. If neither store billed you, ask the merchant shown on the receipt or statement for its cancellation route. The ShortMax cancellation guide has the full checklist.

How do you request a refund if ShortMax does not answer?

Whoever processed the payment decides the refund. Apple says some purchases may be eligible. Sign in to reportaproblem.apple.com, choose I'd like to → Request a refund, choose a reason, select the charge and submit. Apple's instructions say it normally sends an update after review. A refund is not automatic.

Google's in-app purchase refund policy says a request within 48 hours may qualify, depending on purchase details. After 48 hours, contact the developer. Use the Google refund flow for a Google-billed purchase and keep its order number. If VIP access or coins failed to appear, contact the app's verified support route as well. A store cannot fix a charge it did not process.

Where can you compare the charge before reporting it?

The ShortMax price page lists the visible US store offers. Your receipt and checkout screen show what you actually bought. The ShortMax overview explains coins versus a recurring plan. For alternatives that do not require another subscription, see watch short dramas free.