How do I contact ReelShort?

Use the support address or developer contact shown in the current ReelShort store listing and any in-app feedback route. Keep the purchase receipt handy.

Should I cancel before asking for a refund?

Yes, if you want to stop future billing. Canceling and requesting a refund are separate actions.

Will Apple or Google refund me if the developer does not reply?

You can request a store refund if that store billed you. Eligibility depends on the store policy and your purchase.

Should I include my password in a support ticket?

No. Include the order ID and account email, but never a password or sign-in code.

ReelShort Customer Service and Refunds

Which ReelShort contact routes are verified?

The US Google Play listing or US App Store listing publishes reelshort.support@crazymaplestudio.com (checked 2026-09-28). Contact addresses can change, so check the live listing before you write. In-app menus also change between versions. Use the Help, Feedback or Contact option your app shows. Ignore any phone number from a search result that the app or its developer does not list.

Route	Best for	Check first
In-app Help or Feedback	Playback, missing coins, account access	Current menu name in your app version.
Store-listed support contact	A written record of a billing or content problem	The current developer contact on the listing.
Apple refund portal	A purchase billed by Apple	The Apple receipt and Apple Account.
Google Play refund flow	A purchase billed by Google	The Google order ID and paying Google Account.

Social media direct messages are fine for a general question. Do not send purchase documents or account details there. Keep billing requests in the app's support channel or the store's signed-in refund flow.

What should your support request say?

Keep it short and specific. Name the issue, the title and episode if relevant, and when it happened. Say what you expected and what you saw instead. For a paid issue, include the store order number, amount, charge date, device type and the email on the ReelShort account. A screenshot of the error or transaction can help. Cover any unrelated card details before attaching it.

Include	Example of the detail needed
Purchase identifier	Apple or Google order number from the receipt.
Transaction	Date, amount and currency shown on the receipt.
Account	Email used in the app and store, if different.
Problem	Renewal after cancellation, missing VIP, missing coins or playback failure.
Requested fix	Restore access, correct the balance, or explain a charge.

Stick to facts. If you want a refund, say whether you have already cancelled the renewal. Never email a password, sign-in code, full card number or identity document. Save a copy of your message and any reply, in case the store later asks what you tried.

Does ReelShort have a customer service phone number?

No public phone line was found. On October 2, 2026, the ReelShort website listed email support only, at reelshort.support@crazymaplestudio.com, with support hours of Monday to Sunday, 12am to 8am Eastern time. It showed no phone number and no mailing address. The US App Store listing gives no phone number either. ReelShort's replies to reviews on that listing point users to Profile, then Feedback, inside the app.

Route	Where it is listed	Checked
Email support	reelshort.com footer	2026-10-02
In-app Profile, then Feedback	Developer replies to App Store reviews	2026-10-02
Phone	Not listed on the website or App Store page	2026-10-02

A "ReelShort customer service number" in a search result or ad does not come from ReelShort. Do not call it, and never give it card details. Given those hours, a message sent in the US evening may not get a reply until overnight Eastern time.

How do you stop billing while waiting for a reply?

Use Apple's current subscription steps if your receipt is from Apple: Settings → your name → Subscriptions → ReelShort → Cancel Subscription. For Google Play, open Subscriptions, choose ReelShort, tap Cancel subscription and follow the prompts. Google's help page says deleting the app does not cancel the plan. A support ticket does not cancel anything either. Check the account for a cancelled status or an expiration date.

If ReelShort is not listed, check the account named on the receipt. Apple says Family Sharing purchases may sit under a family member's Apple Account. Only that account holder can cancel it. Google advises checking other signed-in Google Accounts. If neither store billed you, ask the merchant shown on the receipt or statement for its cancellation route. The ReelShort cancellation guide has the full checklist.

How do you request a refund if ReelShort does not answer?

Ask the store that took the payment. It decides the refund. Apple says some purchases may be eligible: sign in to reportaproblem.apple.com, choose I'd like to → Request a refund, choose a reason, select the charge and submit. Apple's instructions say it normally sends an update after review. A refund is not automatic.

Google's in-app purchase refund policy says a request within 48 hours may qualify, depending on the purchase. After 48 hours, contact the developer. Use the Google refund flow for a Google-billed purchase and keep its order number. If VIP access (the recurring plan) or coins (the in-app currency for single episodes) failed to appear, also write to the app's verified support route. A store that did not process the charge cannot refund it.

Where can you compare the charge before reporting it?

The ReelShort price page lists the visible US store offers. Your receipt and checkout screen show what you actually bought. The ReelShort overview explains coins versus a recurring plan, and our ReelShort review collects the common complaints from store reviews. For alternatives that do not require another subscription, see watch short dramas free.