How do I contact GoodShort?

Use the support address or developer contact shown in the current GoodShort store listing and any in-app feedback route. Keep the purchase receipt handy.

Should I cancel before asking for a refund?

Yes, if you want to stop future billing. Canceling and requesting a refund are separate actions.

Will Apple or Google refund me if the developer does not reply?

You can request a store refund if that store billed you. Eligibility depends on the store policy and your purchase.

Should I include my password in a support ticket?

No. Include the order ID and account email, but never a password or sign-in code.

GoodShort Customer Service and Refunds

Which GoodShort contact routes are verified?

The US store listings (Google Play, App Store) publish contact@goodshort.com, checked 2026-09-28. Contact addresses can change, so check the live listing before you send. In-app menus also change by version. Use the Help, Feedback or Contact option your app shows. Do not use a phone number from a search result unless the app or its developer lists it too.

Route	Best for	Check first
In-app Help or Feedback	Playback, missing coins, account access	Current menu name in your app version.
Store-listed support contact	A written record of a billing or content problem	The current developer contact on the listing.
Apple refund portal	A purchase billed by Apple	The Apple receipt and Apple Account.
Google Play refund flow	A purchase billed by Google	The Google order ID and paying Google Account.

An app's social profile may answer a general question by direct message. Do not send purchase documents or account details there. Keep billing requests in the app's support channel or the store's signed-in refund flow.

What should your support request say?

Send a short, specific report. Name the issue and, if relevant, the title and episode. Say when it happened, what you expected and what you saw instead. For a paid issue, include the store order number, amount, charge date, device type and the email on the GoodShort account. A screenshot of the error or transaction can help. Cover any unrelated card details before attaching it.

Include	Example of the detail needed
Purchase identifier	Apple or Google order number from the receipt.
Transaction	Date, amount and currency shown on the receipt.
Account	Email used in the app and store, if different.
Problem	Renewal after cancellation, missing VIP, missing coins or playback failure.
Requested fix	Restore access, correct the balance, or explain a charge.

Stick to facts. If you want a refund, say whether you have already cancelled the renewal. Do not email a password, sign-in code, full card number or identity document. Save a copy of your message and any reply. The store may later ask what you tried.

Does GoodShort have a phone number?

The US Google Play listing gives a phone number, +6580977729, under App support (checked October 3, 2026). Use in-app support or email first, so your billing problem is on record in writing. The US App Store listing names the seller as SINGAPORE NEW READING TECHNOLOGY PTE. LTD. and gives contact@goodshort.com, with no phone or support link. The GoodShort website footer offers a Help and Suggestion form instead of an email or phone line. The English section of its privacy policy lists a Singapore postal address and contact@goodnovel.com, again with no phone. That domain belongs to GoodNovel, the reading app sold under the same Singapore entity.

Route	Where it is published	Use it for
contact@goodshort.com	App Store listing	Billing, missing coins, account problems
Help and Suggestion form	goodshort.com footer	General feedback
contact@goodnovel.com	Privacy policy, English section	Privacy and data questions
+6580977729	Google Play listing, App support	After email or in-app support

Any other "GoodShort customer service number USA" in search results does not come from these sources. Do not call it or give it card details.

How do you stop billing while waiting for a reply?

Use Apple's current subscription steps if your receipt is from Apple: Settings → your name → Subscriptions → GoodShort → Cancel Subscription. For Google Play, open Subscriptions, choose GoodShort, tap Cancel subscription and follow the prompts. Google's help page says deleting the app does not cancel the plan. A support ticket does not cancel it either. Check the account for a cancelled status or an expiration date.

If you do not see GoodShort, check the account named on the receipt. Apple says Family Sharing purchases may sit under a family member's Apple Account. Only that account holder can cancel. Google advises checking other signed-in Google Accounts. If neither store billed you, ask the merchant shown on the receipt or statement for its cancellation route. The GoodShort cancellation guide has the full checklist.

How do you request a refund if GoodShort does not answer?

Whoever took the payment decides the refund. Apple says some purchases may be eligible. Sign in to reportaproblem.apple.com, choose I'd like to → Request a refund, choose a reason, select the charge and submit. Apple's instructions say it normally sends an update after review. A refund is not automatic.

Google's in-app purchase refund policy says a request within 48 hours may qualify, depending on the purchase. After 48 hours, contact the developer. Use the Google refund flow for a Google-billed purchase and keep its order number. If VIP access or coins did not appear, contact the app's verified support route as well. A store that did not process the charge cannot refund it.

Where can you compare the charge before reporting it?

The GoodShort price page lists the US store offers. Your receipt and checkout screen show what you actually bought. The GoodShort overview explains coins versus a recurring plan. For alternatives that do not require another subscription, see watch short dramas free.